AAQP Labs

Delivery & Fulfillment Policy

This Delivery & Fulfillment Policy applies to purchases from AQP Labs. AQP Labs is the seller and merchant of record, and everything sold on this site is delivered by us — digital software and services, not physical shipments.

How delivery works

  • Order confirmation: after payment is confirmed at checkout, your receipt will be sent by email to the address you provided. The receipt identifies AQP Labs as the seller.
  • Digital fulfillment: purchased software and services are provided electronically. Any access, activation, or onboarding details for your purchase are sent to your receipt email address or arranged through our support contacts below.
  • Subscriptions: subscription services remain available for the paid billing period and renew until cancelled. You can verify your receipt email and cancel or resume anytime on our self-service Manage Subscription page.

How delivery is confirmed

Your emailed receipt is the record of your order, and delivery is complete when the purchased software or service has been provided or made available to you. Keep the receipt email — it is the reference we use to locate your order for support, refund, and billing requests.

If something has not arrived

If you paid but did not receive your receipt or your purchase, contact us with your receipt email, approximate purchase date, and amount. We respond within 2 business days. If a digital product or service was not delivered, you may request a refund within 14 days of purchase under our Refund & Cancellation Policy.

Billing questions and disputes

Please contact us before filing a card-network dispute — most delivery and billing issues resolve faster that way. See our Dispute Policy for how we investigate and document charges.

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